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    Headline:    

    Eni Gas & Power France Chooses Vlocity to Support Its Digital Transformation and to Improve Customer Experience in France

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    4 minutes, 52 seconds

    Language:    

    en

    Main keyword:    

    Eni

    Sub keyword:    

    France

    Topics of your individual article:    

    Customer ✓ Energy ✓ Salesforce ✓ Transformation ✓ Vlocity ✓ France

    Summary:    

    • ” In particular, Vlocity’s technology has been selected for its ability to adapt to future changes in the utilities market, which is required for innovation, regulation, competition and to deliver the kind of support for energy efficiency services that customers expect.
    • entrusted to innovation, buyer success and a values-led culture, Vlocity serves over one hundred and fifty customers, including the world’s leading companies in Communications, Media & Entertainment, Energy & Utilities, Insurance, Health, and Government.
    • Vlocity license an entirely several approach to customer experience Transformation for integrated utilities and competitive energy retailers, helping contact centers, key account teams, digital and IT leaders change the way they engage with their customers—residential, commercial and industrial—across all channels.

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    SAN FRANCISCO and LEVALLOIS-PERRET, France, Sept. 26, two thousand and nineteen world NEWSWIRE) -- Vlocity, Inc., a beating provider of industry-specific cloud software, announced today that its Energy & Utilities Cloud has been selected by Eni Gas & Power France to improve its CRM via Salesforce. Eni steam & Power France, a supplier of gas, electricity and energy efficiency services, a assistant of the international group Eni, is reinforcing its customer relationship management tools with a primitive omni-channel solution, offered by Vlocity. carrying a deal assessment, Vlocity was selected to participate with Eni Gas & Power France in the integration of this latest solution, which will provide out-of-the-box customer service and sales processes and a fully integrated 360-degree smart view system designed to improve Enis agility and enhance customer experience. The solution will optimize and streamline the customer journey, regardless of the contact channel used. “ Vlocity fing enable Eni to boost agility, improve customer service, and streamline sales processes with the only cloud-based blind and middle office system built with Salesforce, that has been fully tailored for the unique requirements and best practices of the Energy and Utilities industry,” said David Schmaier, founder and CEO, Vlocity. “ It is only through these recent age choices that energy companies like Eni yeing be able to gain in efficiency and meet the increasing demands of todays consumers. ” In particular, Vlocity’s technology has been selected for its ability to adapt to future changes in the utilities market, which is required for innovation, regulation, competition and to deliver the kind of support for energy efficiency services that customers expect. Eni steam & Power France is constantly innovating to offer its customers ever sEnior effective solutions in line with their expectations, with one sole goal: gross buyer satisfaction,” spoken Daniel Fava, managing director of Eni Gas & Power France. “ In 2018, 93% of our personal customers and 89% of our able customers were satisfied with our services. We presume that Vlocity is the most unsuitable combination to put the customer at the center of attention and, thus, guarantee the most successful multichannel customer experience. Our renter are what sustains our business, and we accept pride in their loyalty. ” Eni steam & Power France, which has been in the French market since 2003, obliges B2C and B2B customers. At the result of 2018, Eni obliged 1.2 million customers globally and provided energy to 73,000 support and political places. Eni was also named Best Energy Supplier for 2019-2020 for the second consecutive year based on an Inma Marketing Institute study of 4,500 customers. As portion of its growth and development phase, Eni has reduced a series of objectives in order to simple its CRM, the optimization of its operational efficiency and the increase in sales on various channels. In adding Vlocity, Eni will lean on a client relationship solution that is flexible, adaptable, innovative and efficient. About Eni rescueded in 1953, Eni is an integrated global vigor company with operations across the oil and gas chain (exploration, production, transportation, Transformation and retail). With sEnior than nine million buyer in Europe, Eni is an energy leader in Europe. current in France since 2003, Eni obliges all consumers: enterprises, open sector and individuals. For the lesser moment in a row, in 2019, Eni was adopted Best Energy Supplier by the INMA dealings Institute, after consulting 4,500 consumers. Eni has also been assigned by the case as a latest resort provider for clients performing missions of general interest related to meeting the basic needs of the nation (schools, hospitals, …). In 2018, Eni invoiced elder than 2Bn Euros in France. Eni has invented fixed-price offers that can only be adjusted downward, including the Astucio offer. About Vlocity, Inc. Vlocity is a introducing provider of industry-specific cloud and mobile software, driving digital Transformation for the world’s vast companies. A three-time Forbes Cloud one hundred winner, Vlocity is an “ effort cloud ” pioneer restored in company with Salesforce, the world’s #1 CRM provider. Vlocity profits sales, service and marketing agility, operational efficiency, digital adoption and simplicity at a faster time to value across the enterprise. entrusted to innovation, buyer success and a values-led culture, Vlocity serves over one hundred and fifty customers, including the world’s leading companies in Communications, Media & Entertainment, Energy & Utilities, Insurance, Health, and Government. Vlocity is headquartered in San Francisco, with offices throughout North America, Europe, Asia, and Latin America. conform Vlocity certified . relate us @vlocity. establish more, visit us at www.vlocity.com About Vlocity vigor & Utilities Cloud Vlocity Energy & Utilities Cloud is the only perfect customer experience (CX) and CRM top for energy and utility companies on Salesforce. Vlocity license an entirely several approach to customer experience Transformation for integrated utilities and competitive energy retailers, helping contact centers, key account teams, digital and IT leaders change the way they engage with their customers—residential, commercial and industrial—across all channels. The Vlocity Energy & Utilities Cloud transforms Salesforce into a complete Energy and Utility customer engagement and customer experience platform for customer service, engagement, marketing, sales, and revenue generation with packaged integrations to billing and front-office systems. At the core, is a arise of capacity extending the power of Salesforce for the industry, including and comprehensive utility industry process library, an advanced product catalog, offers and promotions, CPQ/ pricing, proposal and contract management, and market fulfillment, all delivered natively within the Salesforce platform for rapid and simplified deployment. Vlocity vigor & Utilities Cloud is the new platform that energy companies wish to deliver superior customer experiences across all channels and to operate with greater agility in a changing marketplace. Vlocity steals the peril out of deploying utility customer experience and CRM, significantly reducing the time required to deploy Salesforce and reducing gross cost of ownership to a fraction of that of traditional on-premise technologies. For more information on Vlocity Energy & Utilities, visit energy.vlocity.com and follow us at @vlocity. MEDIA CONTACTS: Dave Reddy, full chasm Marketing for Vlocity dreddy@bigvalley.co | +1 650.868.4659
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    Eni Gas & Power France Chooses Vlocity to Support Its Digital Transformation and to Improve Customer Experience in France
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    • Competitiveness
    • Customer
    • Energy
    • Fuenf
    • Information
    • Segreteriasocietaria
    • Sieben
    • Vlocity

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    https://www.globenewswire.com/news-release/2019/09/26/1921054/0/en/Eni-Gas-Power-France-Chooses-Vlocity-to-Support-Its-Digital-Transformation-and-to-Improve-Customer-Experience-in-France.html

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