F A Q
How to install BitJoe?
There are two ways to install BitJoe:
-	You can load BitJoe via USB-cable or Bluetooth to your mobile. On your mobile you have to choose BitJoe.jad to install BitJoe.
-	visit http://m.bitjoe.de with your mobile browser (e.g. opera mini) and accept the installation.
After installation you should find BitJoe in your mobile phone menu. (in most cases games or applications).
How to install BitJoe on Blackberry?
You have to install BitJoe via USB-cable and with the help of the Blackberry Desktop Software (http://na.blackberry.com/eng/services/desktop/  ) on your mobile phone.  Afterwards you should see BitJoe in menu of your mobile phone.
I have installed BitJoe. What are the next steps?
First of all 
you have to type your username and password. Afterwards choose what you like to search for (e.g. music). Then simply type your search and confirm with “ok”. After approximate 30 seconds you should get a resultlist. Choose your download and your download-location on your mobile phone. Confirm with “ok” and the download will start.
Hint: Choose “configuration” to set filetypes you want to search for.  
How can i get the newest BitJoe version?
Simply visit www.BitJoe.de/download .
How can i use my voucher?
Start BitJoe on your mobile and choose „voucher“. Then type in your voucher code and click confirm.
Why does my mobile does not play the downloaded video?
-	Check if your mobile phone is compatible with the downloaded filetype!
-	Check in the tab “configuration” if you search only for filetypes which are compatible with your mobile. In most cases mobiles aren`t supporting all filetypes.
Hint: If you can`t play the video at your mobile try it at your pc.
Why BitJoe does not work at my mobile?
BitJoe works on almost all mobile phones which support Java MIDP 2.0(or higher) and JSR 75. A list of compatible mobile phones is here: www.bitjoe.de/compatible.htm 
Why i do not get any results at my mobile?
-	Check  if  your internet connection settings are correct
-	Check  if  you allow BitJoe to get internet access
-	Check  if  your userdata is correct
-	Try another APN  of  your mobile service provider 
-	Check if  your mobile service provider has any restrictions on ports or protocols (e.g. allows only http)
-	In some cases it could be possible that you will not get results if you search for rare files.
Why i can not save any file to my mobile?
-	Check if BitJoe is allowed to write and read in your mobile phone filesystem.
-	Check if you are in the correct folder for the choosen filetype. Some mobile phones does not allow to save e.g. pictures in the music folder.
-	Check if your mobile supports Java MIDP 2.0(or higher) and JSR 75. A list of compatible mobile phones is here: www.bitjoe.de/compatible.htm 
-	On some mobiles (e.g. LG) you need a storage card
I have a new mobile! Why BitJoe does not work anymore?
•	Check if your mobile supports Java MIDP 2.0(or higher) and JSR 75. A list of compatible mobiles is here: www.bitjoe.de/compatible.htm 
•	Check if your userdata is correct
•	If you often changed your mobile and the change worked before, write an email to <mail> and tell us which phone you using and what your username is.
Why a download has not worked?
In some cases it could be possible that a download does not work. Please watch out for heath of the file. Green indicates a lot of download sources, yellow indicate only a few and a red chart indicate up to 3 download sources for your file. 
I have downloaded something! Why it is not that what i expected? 
In some cases it could be possible that a filename is wrong. Like in every search engine some spam files may appear.
Why does my voucher does not work?
•	Writing errors are ever possible. Please double check if you filled in the voucher correctly.
•	Check if your mobile phone is connected to the internet
•	Check if BitJoe is allowed to use the internet connection
•	Check if you have filled in your userdata correctly by choosing “userdata” in the BitJoe menu.
Why i can`t select anything in BitJoe menu?
Try your cursor in the middle or your trackball.
Why BitJoe does not work on Motorola?
-	Currently we do not support the majority of Motorola mobiles.
On which mobiles i can run BitJoe?
Check our compatibility list here: www.bitjoe.de/compatible.htm 

Version: 20091106